Privacy Policy
Last Updated: November 26, 2025
Your Privacy Matters
Data Protection
Industry-standard security measures to protect your personal information
Transparency
Clear information about how we collect and use your data
Your Rights
Full control over your data with GDPR and CCPA compliance
1. Overview and Scope
This Privacy Policy applies to all information collected through our website (adventrix.travel), mobile applications, and any related services (collectively, "Services"). By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.
2. Data Controller
Adventrix Travel, with registered offices in Buenos Aires, Argentina, is the data controller responsible for your personal data. For any privacy-related questions or to exercise your data rights, contact us at: privacy@adventrix.travel.
3. Information We Collect
3.1 Information You Provide Directly
We collect information you provide when you: (a) Create an account (name, email, password, date of birth, location); (b) Join our waitlist (email, name, travel preferences); (c) Complete your traveler profile (travel style, interests, physical fitness level, dietary restrictions, medical information); (d) Book travel services (passport details, emergency contacts, payment information); (e) Verify your identity (government-issued ID, photo verification); (f) Communicate with us (messages, emails, support requests, feedback); (g) Complete surveys or questionnaires (travel preferences, compatibility assessments).
3.2 Information Collected Automatically
When you use our Services, we automatically collect: (a) Device Information (IP address, browser type, operating system, device identifiers); (b) Usage Data (pages viewed, features used, time spent, clickstream data); (c) Location Data (precise geolocation with your permission, general location from IP address); (d) Cookies and Tracking Technologies (see Section 9 below).
3.3 Information from Third Parties
We may receive information from: (a) Social media platforms (if you connect your accounts); (b) Identity verification services (for security and fraud prevention); (c) Payment processors (transaction confirmations, fraud detection); (d) Travel partners (booking confirmations, service delivery information); (e) Background check providers (where legally permitted and with your consent).
3.4 Sensitive Personal Data
With your explicit consent, we collect sensitive information necessary for travel services: (a) Health information (medical conditions, allergies, medications, physical limitations); (b) Passport and government ID details (for booking travel services); (c) Biometric data (facial recognition for identity verification, where permitted); (d) Financial information (payment card details, processed securely by third-party payment processors). We process sensitive data only when necessary for our services and with appropriate safeguards.
4. How We Use Your Information
4.1 Service Delivery
We use your information to: (a) Create and manage your account; (b) Process bookings and travel arrangements; (c) Match you with compatible travelers using our AI algorithms; (d) Verify your identity for safety and security; (e) Facilitate communication with other travelers, guides, and support staff; (f) Provide customer support and respond to inquiries; (g) Process payments and prevent fraud.
4.2 Service Improvement and Development
We use your data to: (a) Analyze usage patterns and improve our platform; (b) Develop and refine our matching algorithms; (c) Conduct research and analytics; (d) Train our AI and machine learning models; (e) Test new features and services.
4.3 Communications
We use your contact information to: (a) Send booking confirmations and trip updates; (b) Provide important service announcements; (c) Send marketing communications (with your consent); (d) Request feedback and reviews; (e) Conduct surveys and research.
4.4 Legal and Safety
We process data to: (a) Comply with legal obligations and regulations; (b) Enforce our Terms of Service and policies; (c) Protect the safety and security of travelers; (d) Prevent fraud, abuse, and illegal activities; (e) Resolve disputes and legal claims; (f) Respond to law enforcement requests.
5. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA), UK, and Switzerland, we process personal data based on: (a) Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations; (b) Consent: When you provide explicit consent (e.g., for sensitive data, marketing communications); (c) Legitimate Interests: For business operations, fraud prevention, service improvement, and marketing (where not overridden by your rights); (d) Legal Obligation: To comply with laws, regulations, and legal processes.
6. How We Share Your Information
6.1 With Other Travelers
When you join a trip, we share relevant profile information (name, photo, interests, travel style) with matched group members to facilitate connections. You control what information appears in your profile.
6.2 With Travel Partners
We share necessary information with: (a) Hotels and accommodations; (b) Transportation providers (airlines, buses, ground transport); (c) Tour operators and activity providers; (d) Guides and local staff. We share only information necessary for service delivery.
6.3 With Service Providers
We share data with trusted third-party service providers who assist us: (a) Payment processors (Stripe, PayPal); (b) Cloud hosting providers (AWS, Google Cloud); (c) Email service providers (for communications); (d) Analytics providers (Google Analytics); (e) Identity verification services; (f) Customer support tools. These providers are contractually obligated to protect your data.
6.4 Business Transfers
If Adventrix is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.
6.5 Legal Requirements
We may disclose your information when required by law, legal process, or government request, or when we believe disclosure is necessary to: (a) Comply with legal obligations; (b) Protect the rights, property, or safety of Adventrix, users, or the public; (c) Prevent fraud or security threats; (d) Enforce our Terms of Service.
6.6 With Your Consent
We may share your information with other parties when you provide explicit consent.
7. Data Retention
We retain your personal data only as long as necessary for the purposes described in this Privacy Policy: (a) Account Data: Retained while your account is active and for 3 years after account closure (for legal compliance and fraud prevention); (b) Booking Data: Retained for 7 years after trip completion (for legal, tax, and insurance purposes); (c) Marketing Data: Retained until you unsubscribe or opt out; (d) Support Communications: Retained for 3 years; (e) Financial Records: Retained for 10 years (tax and legal compliance). After retention periods expire, we securely delete or anonymize your data.
8. Your Privacy Rights
8.1 Rights for EEA, UK, and Swiss Users (GDPR)
You have the right to: (a) Access: Request a copy of your personal data; (b) Rectification: Correct inaccurate or incomplete data; (c) Erasure: Request deletion of your data ("right to be forgotten"); (d) Restriction: Limit how we use your data; (e) Data Portability: Receive your data in a machine-readable format; (f) Object: Object to processing based on legitimate interests; (g) Withdraw Consent: Withdraw consent for consent-based processing; (h) Lodge a Complaint: File a complaint with your local data protection authority.
8.2 Rights for California Users (CCPA/CPRA)
California residents have the right to: (a) Know what personal information we collect, use, and share; (b) Delete personal information (with certain exceptions); (c) Opt out of the "sale" of personal information (we do not sell personal data); (d) Opt out of sharing for targeted advertising; (e) Correct inaccurate personal information; (f) Non-discrimination for exercising privacy rights.
8.3 Exercising Your Rights
To exercise your rights, email privacy@adventrix.travel with your request. We will respond within 30 days (GDPR) or 45 days (CCPA). We may request verification of your identity before processing requests.
9. Cookies and Tracking Technologies
9.1 Types of Cookies We Use
We use the following types of cookies: (a) Essential Cookies: Required for basic functionality (login, security); (b) Analytics Cookies: Help us understand usage patterns (Google Analytics); (c) Functional Cookies: Remember your preferences; (d) Marketing Cookies: Deliver personalized ads and measure campaign effectiveness. You can manage cookie preferences through your browser settings or our cookie consent tool.
9.2 Third-Party Tracking
Our Services may include third-party tracking technologies from: (a) Google Analytics (usage analytics); (b) Facebook Pixel (marketing analytics); (c) LinkedIn Insights (B2B marketing). These providers have their own privacy policies governing data use.
10. Data Security
We implement industry-standard security measures to protect your data: (a) Encryption: All data transmitted over HTTPS/TLS encryption; sensitive data encrypted at rest; (b) Access Controls: Role-based access, multi-factor authentication for staff; (c) Regular Audits: Security assessments and penetration testing; (d) Secure Infrastructure: Cloud hosting with SOC 2 compliant providers; (e) Employee Training: Regular security and privacy training. Despite our efforts, no system is 100% secure. If you suspect a security breach, contact us immediately at security@adventrix.travel.
11. International Data Transfers
Adventrix operates globally. Your data may be transferred to and processed in countries outside your residence, including Argentina and the United States. These countries may have different data protection laws. We ensure adequate safeguards through: (a) Standard Contractual Clauses approved by the European Commission; (b) Privacy Shield certification (where applicable); (c) Adequacy decisions by data protection authorities. By using our Services, you consent to international data transfers as described.
12. Children's Privacy
Our Services are not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If we discover we have collected data from a child, we will delete it promptly. For travelers under 18, a parent or guardian must create the account and provide consent.
13. Marketing and Communications
13.1 Marketing Consent
We send marketing communications only with your consent. You can opt in when creating your account or joining the waitlist.
13.2 Unsubscribing
You can unsubscribe from marketing emails at any time by: (a) Clicking the "unsubscribe" link in any marketing email; (b) Updating your communication preferences in your account settings; (c) Emailing privacy@adventrix.travel. You will continue to receive transactional emails (booking confirmations, trip updates) necessary for our services.
14. Third-Party Links and Services
Our Services may contain links to third-party websites, social media platforms, and services (e.g., hotels, airlines, activity providers). We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be notified via: (a) Email to your registered address; (b) Prominent notice on our website; (c) In-app notification. Continued use after changes constitutes acceptance of the updated policy. We recommend reviewing this Privacy Policy periodically.
16. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at: Email: privacy@adventrix.travel | Data Protection Officer: dpo@adventrix.travel | General Inquiries: contact@adventrix.travel | Address: Adventrix Travel, Buenos Aires, Argentina | EU Representative: (to be appointed if required under GDPR)
17. Supervisory Authority
If you are located in the EEA, UK, or Switzerland and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
Our Commitment
At Adventrix, we are committed to transparency, data protection, and respecting your privacy rights. We continuously improve our practices to protect your personal information and comply with applicable data protection laws worldwide.